Delivery & Returns

At Cole & Mason, we aim to make your shopping experience seamless and sustainable. Here’s everything you need to know about delivery, returns and more.

Delivery Information

We aim to ship all orders from our warehouse within 2 business days of order confirmation.

  • Standard Delivery Charge: $14.95
  • Free Shipping: Available on all orders over $100.00

Goods Returned

  • 9.1 All Goods are sold on a non-returnable, non-refundable basis and, subject to the Conditions, may only be returned if the Goods are damaged by the Supplier prior to delivery or are incorrectly supplied by the Supplier.
  • 9.2 Any claim by the Customer that the Goods are damaged or incorrectly supplied must be made in writing to the Supplier within 7 business days of dispatch of the Goods to the Customer and the Customer must provide the Supplier a reasonable opportunity for the Supplier to inspect the Goods. Except as otherwise provided for in these Conditions or proscribed by the Australia Competition and Consumer Act 2010 (Cth), the Supplier’s only liability (if any, and subject otherwise to these Conditions) is limited to the resupply of the Goods.
  • 9.3 The Supplier may, in its sole and absolute discretion, agree to accept a return of some or all of the Goods but all such Goods returned will be subject to a handling fee that will be communicated to the Customer in advance of such return, unless such fee is waived by the Supplier.

Warranty Against Defects

Any warranties on our product supersedes all other warranties in respect to the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repairer or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To claim, you must return the product and proof of purchase to place of sale. We will then repair, replace or refund the product for free.

Please contact Customer Service at: sales.consumergoods@dksh.com, or phone (02) 9425 5000 open from Monday to Friday, 9am - 5pm.

How to Request a Return

To request a return, please contact Customer Service through our Contact Us page.

Need More Help?

If you have any questions regarding orders, deliveries, or returns, please Contact Us.

For full details, please see our Terms & Conditions.